Frequently Asked Questions

 

Will the item I receive be the same as the photo online? 

No, it will not exactly be the same. No two items are the same since our products are made from up-cycled materials. The color patterns may be slightly different from one another.

 

Are there imperfections on the item?

Yes. This is especially true with fabrics. You may see slightly misaligned patchwork or even faded colors. 

 

Are the items cleaned?

Yes, we clean/wash and sanitize the up-cycled materials before production. 

 

Can I return or replace the item I ordered? 

Yes. Please check our Return & Exchange Policy

 

If you have more questions or clarification, please drop us an email at hello@aly-upcycled.com